Frequently Asked Questions
Everything you need to know about shopping with Nilkamal Furniture
What is the typical delivery timeline for furniture orders?
Most furniture items are delivered within 7 to 10 business days. However, delivery times may vary based on your location and the availability of the specific product in our nearest warehouse.
Does Nilkamal provide professional assembly services?
Yes, we offer free professional installation and assembly for all major furniture items. Our technician will typically visit your premises within 48 to 72 hours following the delivery of your product.
What is your return and replacement policy?
We offer a 7-day return policy for products received in a damaged or defective condition. Please ensure you inspect the item at the time of delivery or assembly and report any issues to our customer support immediately.
Do your furniture products come with a warranty?
Most Nilkamal products come with a standard 1-year manufacturer warranty covering manufacturing defects. Specific warranty periods for different categories like mattresses or office chairs may vary and are listed on the product page.
What payment methods do you accept?
We accept a wide range of payment options including Credit/Debit cards, Net Banking, UPI, and popular digital wallets. We also offer No-Cost EMI options on select bank cards for high-value purchases.
How can I track the status of my order?
Once your order is dispatched, you will receive a tracking link via SMS and email. You can also track your order status in real-time by logging into your account on the Nilkamal website and visiting the 'My Orders' section.